Warranty & Support

Heritage Hydronic Heating uses trusted brands with industry leading warranties. Enjoy peace of mind knowing our highly qualified in-house trades team install only the most reliable products from only the most reputable brands.

Our Product Warranties

DeLonghi 25 Year Warranty – Steel Panel & Tubular Radiators

DeLonghi 10 Year Warranty – Towel Rails

Immergas 5 Year Warranty – Boilers with Premier Pack Plus

Immergas 12 Month Warranty – Boilers without Premier Pack

Mitubishi Electric 5 Year Warranty – Residential Air Conditioning Systems

Panasonic 5 Year Warranty – Air Conditioners

What to do if you have a product fault during the warranty period

Each product has its own unique warranty claim procedure. If your heating or cooling system is experiencing an issue inside of the warranty period, your first step will be to contact your installer. Reputable installers, such as Heritage Hydronic Heating, Will assist you in inspecting your unit and facilitating the appropriate warranty process with the supplier. If you are unable to contact your installer, or don’t know who your installer is, contact the customer support team of the brand directly.

Each brand has their own warranty agents who can attend to your system and help get it running again. If your problem was caused by a manufacturing fault the repairs or replacement of your system will be at no cost to you. However, if the problem was not caused by a manufacturing fault, or if warranty conditions have not been upheld, a warranty call out by the supplier or installer may come with a fee. If the fault was caused by an installation error, the installer should cover the cost – assuming that they are contactable and still operating. Using a reputable installer like Heritage Hydronic Heating means peace of mind, knowing that we will be here for you if or when you ever have a problem with your system.

View Full Warranty Terms & Conditions Here:

https://www.huntheat.com.au/support/homeowner-support/product-warranties/

https://www.mitsubishielectric.com.au/warranty.html

https://www.panasonic.com/content/dam/Panasonic/au/en/support/manufacturers_warranty/PRO-031-F14-Warranty-Air-Conditioners_Iss5.pdf

Emergency
Service

We can provide expert Emergency Service available to you 365 days a year for your all your Heating, ventilation, and air conditioning (HVAC) needs .

Need help? Call:03 9191 3509
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